Shipping & Returns

Free Ground Shipping

Kitchen Dog promises FREE Ground Shipping on all orders over $44.99 within the contiguous U.S.

Free Ship-to-Store for Next Day Pick Up

Kitchen Dog provides Free Ship-To-Store for Next Day Pick Up at select stores. Simply place your order and select a store from the "Ship-to-Store" option. Orders shipped will be ready for pick up the next day when that store opens.

Shipping Times

Orders that are received by 4 p.m. Eastern Time Monday through Friday ship the same day unless otherwise noted.  Orders placed after 4 p.m. Eastern Time ship the following business day. All orders received Saturday or Sunday are shipped the following business day.

Kitchen Dog’s 30-Day Money Back Guarantee

Kitchen Dog offers a 30-day money back guarantee.  Simply email the return request to support@kitchendog.com for shipping instructions.  Return shipping costs are the responsibility of the customer and the product must be received undamaged.  Refunds will be issued once the return has been received and condition verified.

Damaged or Defective Parts

Kitchen Dog will replace the damaged or defective parts free of charge.  Contact us at 833-K9DISHES or send an email to support@kitchendog.com to report the problem.  In some cases, we will request the damaged parts be returned.  We would send UPS to your door for pick-up if it's more convenient for you.